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Location: Mumbai

Number of Openings: 2


Job Description: 

  • Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customer's problems.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.

Key Requirements are: 

  • Good Communication Skills with Fluent English
  • Preferably Graduates
  • Having good command on MS Office Suite
  • Preferably with an experience of 1-2 years in a BPO/KPO
  • Should be able to work under pressure situations and handle customer grievances well.

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