Terms & conditions at Doorstep Forex

Everything you need to know.

Premable & User Acceptance:

Any visitor on the Website shall be termed as the User (you) and agrees with the pre-conditions and requirements of use /avail the services from the Website.

This Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.

TERMS AND CONDITIONS:

  • The User opts for foreign exchange services and agrees and confirm being aware of all regulatory norms including the applicable laws and /or Reserve Bank India guidelines ( hereinafter referred as “Applicable Regulations”) (in case of any information and/or clarification in regards to the Applicable Regulations, you may feel free to contact at helpline at 022-46112525.
  • www.doorstepforex.com (the Website of Tranquil Forex Limited or the Website) shall not be responsible for any transaction executed through DSF by fraudulent/forged/ manipulated and/ or unprofessed, use of, manner, any information by any third party/User. User shall be solely responsible/liable for use and /or for such action on the Website and /or availing the services from Website and/or liable to regulatory actions in this regards. The Website shall not be required to verify the user contents except as may be required by Applicable Regulations.
  • All/any orders need to be completely complied with the Applicable Regulations; any deviation from the Applicable Regulations shall be the sole responsibility/liability of the user. (In case of any assistance and/or clarification/help needs to understand any information please feel to write/call us at 022-46112525
  • In case of any decimal difference transaction/order / values of such Order will be rounded off to the nearest next currency unit.
  • Any Delivery of the Order/Transaction is at discretion of DSF and it will be restricted to the area covered by DSF, for location assistance/identification call our helpline.
  • Applicable rates are always subjected to major fluctuation and in this regards DSF decision shall prevail.
  • User hereby acknowledges and agrees that all other foreign currency travel card related terms and condition as displayed on the card issuing banks website shall be applicable and DSF shall not be made party to any such disputes and DSF role shall be to provide the required and reasonable support to get resolve the such disputes/queries.
  • User hereby undertakes and confirms that the source of funds for making the purchases/remittances on this website belong to him/ me and obtained foreign exchange amount through the transaction from this website shall not be used for prohibited/unlawful purposes.
  • User shall be bind with the orders placed are not designed for the purpose of any contravention or evasion of the provisions of the FEMA 1999 Act or of any Rule, Regulation, Notification, Direction or Order made there under.
  • The user/customer agrees and undertakes to provide all required information /documents as shall be reasonably satisfy DSF about the transaction in terms of the RBI Limits for Foreign Exchange Purchases or sales. The customer/user shall be solely responsible and liable for any incorrect information provided by him under applicable laws.
  • The transaction of foreign exchange and/or purchased Foreign Exchange and/or obtaining services of the DSF from this Website should be used within 60 days of purchase. In case it is not possible to use the foreign exchange within the period of 60 days, than same should be surrendered to an authorised person/DSF branches.
  • Payment are accepted from the person travelling or from immediate family member only. If any payments received from third parties, corporate account for Personal travel etc will be refunded and the order will stand cancelled.
  • We also provide Free door delivery and it is provided only for order value greater than Rs. 50000 or equivalent and within metro city limit of 30kms from the branch. In case there is a failed attempt to deliver due to failure of On Site Verification of KYC or Customer not present, Customer will have to visit the nearest Weizmann Branch for completion of order.
  • All required documents are mandatory. A2/BTQ form and Bank reload forms need to be submitted for every transaction.
  • Payment and all 'relevant' documents need to be submitted within 24 hrs of placing the order or else the rates will be applicable when the complete payment and documentation is received. Need to be revised – Submitted before 1 PM (Cut Off Time for the transaction) post which next day / transaction day rates will be applicable.
  • Currency notes / denominations are subjected to availability.
  • Specific Forex bank Cards are subject to availability.
  • We do not accept coins for Sell / encashment.
  • Encashment of currency notes will only happen after verification by branch for the condition/validity of notes, transaction can be denied if branch does not find the currency appropriate for encashment.
  • Delivery is done only to Customer’s Registered Home or Office Address. Delivery to public places or non-registered area will not be entertained.

PERSONAL & NON COMMERCIAL USE LIMITATION

DSF hereby restrict the use Website or its services for any commercial use/benefits by the User. The user shall use the Website and/or avail the service/s of the Website for his/her personal and non-commercial use only. In case of any commercial use by any user for whatsoever reason shall be duly responsible under shall be prosecuted under the applicable laws by the relevant authorities /DSF and DSF shall will not have any liability towards such use of User.

You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.

REFUND POLICY

  • For order cancelled on client's request or non-compliance, the amount will be refunded after a deduction of Payment Gateway Charges. In case of orders placed through Partial payment request, the order confirmation fee of 2% will not be refunded.
  • Refund can take up to 7 working days depending on the Bank / Payment Gateway process.
  • Refund will be done only in same account as provided.

PAYMENT GATEWAY CHARGES:

  • This fee is also known as 'Merchant Service fee'/Transaction Discount Rates (TDR), and is applicable for all transactions where customer wants to pay online. Currently this fee is 2%, and is subjected to change as decided by respective service provider.

ATM WITHDRAWAL CHARGES

  • ATM withdrawal Charges are specific to each bank card. Please check the appropriate bank website for the same. General schedule of charges will also be available in the information booklet provided with the card kit.
  • All encashment will be done only in favour of card holder, irrespective of payment being done by primary card holder (Regulatory Norms and Standard Operating Procedures).
  • The information provided on our website is used only for the completion of services; we may share this information with our partners for completion of services with whom we have lawful contracts. We ensure all data collected is completely secured and safe.
  • DSF may amend/ change the usage policy for betterment of client service and safety. User is advised to review these clauses in regular interval or you may write to us for any further query.
  • Any unauthorized use of the Website may lead to a claim for damages and/or be a criminal offense.
  • You agree, acknowledge and undertake that you are responsible for maintaining the confidentiality of your password which together with your login e-mail address, allows you to access certain portions of the website.
  • If you become aware of any unauthorized use of your registration information, you agree to notify us immediately.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Any material downloaded or otherwise obtained through the use of the website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of any data that results from the download of any such material.
  • The Customer/User shall be responsible for regularly reviewing these Terms including amendments thereto as may be posted on the Website.
  • The Customer/User agrees to protect and fully compensate DSF and their affiliates from any and all third party claims, liability, damages, expenses and costs, including, but not limited to, reasonable attorney's fees, caused by or arising from violation of the terms and conditions, infringement or infringement by any other user of Customer's account, intellectual property or other right of anyone.
  • All rates are indicative/illustrative.
  • DSF is a service provider and does not own any of the products.
  • DSF takes complete responsibility of servicing its customer for the transactions made through its website in coordination with our service provider and in compatible with required T&Cs.
  • DSF may send newsletters, promotional messages & updates to registered users when required.
  • This service is only available for Indian Nationals residing in India.

APPLICATBILITY of NEW Goods and Service Tax Act.

The revised rates of GST applicable for money changing transactions and effective from 1st July, 2017 and/or as may be amended from time to time:

Illustrative calculation at present GST rates:

  • Gross Amount of Transaction : Value up to Rs.1,00,000/-
  • Applicable tax: One per cent. of the gross amount of currency exchanged for an amount up to one lakh rupees, subject to a minimum amount of two hundred and fifty rupees.
    Eg. If Gross amount = 90,000/- then GST = 18% of (1% of the Gross Amount)
  • The minimum amount of service tax to be paid is Rs.45/- irrespective of transaction value up to Rs.25,000/-
  • Gross Amount of Transaction: Value > Rs.1,00,000 up to Rs.10,00,000/-
  • Applicable tax: One thousand rupees and half of a per cent. of the gross amount of currency exchanged for an amount exceeding one lakh rupees and up to ten lakh rupees.
    Eg. If Gross amount = 1, 90,000/- then GST = 18% of (1,000+ .5% of 90,000 (i.e. 1,00,000-1,90,000))
  • Gross Amount of Transaction: Value > Rs.10,00,000/-
  • Applicable tax: Five thousand and five hundred rupees and one tenth of a per cent. of the gross amount of currency exchanged for an amount exceeding ten lakh rupees, subject to maximum amount of sixty thousand rupees.
    Eg. If Gross amount = 10, 90,000/- then GST= 18% of (5,500+ .1% of 90,000 (i.e. 10,00,000-10,90,000))
  • All payments made are routed directly to RBI authorised service provider, who will be delivering your forex.
  • All Transactions to be executed by an RBI dealer.
    • "The service was simply overwhelming. Starting from placing my call to selling my Euros, everything was perfectly smooth, hassle-free and most importantly on-time."
      Sparsh Mahajan
    • "This is a brilliant trouble-free experience. There is clarity in information provided and the speed is super fast. Everything from web site design to processing orders is easy and efficient. I can only pass on your site to others as a great experience."
      Smita Davda
    • "I used Doorstepforex.com for the first time last week and after my wonderful experience wondered why such an idea / such a concept was not available before. Generally to get my forex and insurance I had to make 2-3 calls, get the rates, ask for my currency in different forms, provide the documents and pay the cheque. All this has been amazingly simplified on this site and is a one stop shop for all your needs! Will definitely recommend to all my family & friends!"
      Chaitanya Davda
    • "Love the User Experience…look feel design and site is clean, the flow is easy and intuitive."
      Sharad Dalmia
    • "Uber simple experience - from start to finish in 1 minute! Easier and faster than talking to someone and negotiating a forex rate from an agent. What a great website! I see myself using doorstep forex in the future and will recommend to all I know"
      Abhishek Saraf
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